1. 7-day money-back guarantee
You can request a full refund of USD $39.00 within 7 days of your purchase date, for any reason, with no questions asked — even if you have already listened to all of the audios.
2. How to request a refund
- Email stravexgroup@gmail.com with the subject “Refund request”, or call/WhatsApp +55 37 99942-0302.
- Include the email address used at checkout and the purchase date.
- No form, call script or justification is required. We never make you argue for it.
3. Processing time
We confirm your request within 24–48 business hours and issue the refund to the original payment method through Stripe. Banks typically post the credit within 5–10 business days, depending on your card issuer. Refunds are issued in USD (US dollars); currency-conversion differences applied by your bank are outside our control.
4. After a refund
Access to the members app is revoked when the refund is issued, and your licence to use the content ends.
5. Outside the guarantee period
After 7 days, refunds are not guaranteed, but we still review requests case by case — for example duplicate charges, technical failure to deliver access, or unauthorized transactions, which we always refund in full.
6. Returns and shipping
The Last is a digital product delivered online. Nothing is shipped, so there is no return process, no shipping cost and no delivery time beyond immediate digital access.
7. Disputes and chargebacks
If you do not recognize a charge (it appears as GROUP STRAVEX) or are unhappy with the product, please contact us first — we resolve almost every case in a single email, faster than a bank dispute. If you do open a dispute, we cooperate fully with your bank and Stripe and provide the transaction and delivery records requested.
8. Contact
Group Stravex LLC · stravexgroup@gmail.com · +55 37 99942-0302 · 2335 E. Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States. Monday to Friday, 9am–6pm (BRT / UTC-3).